Redefining Branchless Banking in Africa

Africa has been said to be the epicentre of the world population living in extreme poverty, with majority surviving on an average of $2 daily. A research conducted by World bank identifies financial inclusion as a major catalyst for poverty reduction and  economic growth. The role of access to affordable and reliable financial services cannot […]

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Business Requirements: Ensuring Your Solution is Feasible and Viable

The end goal of a Design Thinking work process is to create a solution that is desirable, feasible, and viable. This means that your product or solution should not only satisfy the needs of a user but be easy to implement and have a commercial model as well. During the bulk of business requirements elicitation,  function desirability would […]

Prototyping: Learn Eight Common Methods and Best Practices

There can never be an exhaustive list of prototyping methods since there is quite literally an endless number of ways you can build prototypes. What we can do, however, is provide a useful list of the eight most common prototyping methods, together with best practice tips that help you maximize your prototyping and testing sessions. […]

The Principles of Service Design Thinking – Building Better Services

Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of […]